Accessibility Statement
JetVan VIP is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Our Commitment
We believe that luxury transportation should be accessible to everyone. JetVan VIP is dedicated to providing an inclusive experience both in our digital platforms and physical services. We strive to meet WCAG 2.1 Level AA standards and are working towards full compliance across all touchpoints.
Website Accessibility Features
Visual Accessibility
- High contrast text and backgrounds
- Resizable text without loss of functionality
- Alt text for all images
- Clear focus indicators
Keyboard Navigation
- All functionality available via keyboard
- Logical tab order throughout
- Skip navigation links provided
- No keyboard traps
Screen Reader Support
- ARIA labels and landmarks
- Descriptive link text
- Meaningful page titles
- Proper heading structure
Mobile & Touch
- Large, easy-to-tap buttons
- Responsive design for all devices
- No time-sensitive interactions
- Gesture alternatives available
Transportation Service Accessibility
Vehicle Accommodations
- Driver assistance with boarding and luggage
- Service animals welcome
- Special requirements accommodated with advance notice
Communication Options
- Multiple booking channels: web, phone, email, WhatsApp
- Text-based communication available for hearing impaired
- Support in English
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
WCAG 2.1 Level AA
The guidelines we design and test against
European Accessibility Act
The EU's accessibility requirements for online services
Technical Accessibility
Compatible Technologies
- • Modern web browsers (Chrome, Firefox, Safari, Edge)
- • Screen readers (JAWS, NVDA, VoiceOver)
- • Voice recognition software
- • Screen magnification tools
- • Mobile assistive technologies
Supported Features
- • Semantic HTML structure
- • ARIA attributes and roles
- • Color-independent information
- • Text alternatives for non-text content
Feedback & Assistance
We welcome your feedback on the accessibility of JetVan VIP. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:
We aim to respond to accessibility feedback within 2 business days.
Known Limitations
Despite our best efforts, some limitations may be present:
- Some third-party embedded content may not be fully accessible
- Legacy documents (PDFs) may require alternative formats upon request
We are actively working to address these limitations and appreciate your patience.
Continuous Improvement
Accessibility is an ongoing effort. We regularly:
- Conduct accessibility audits and testing
- Train our team on accessibility best practices
- Update our website and services based on feedback
- Monitor new accessibility guidelines and requirements
This accessibility statement was last updated on