Privacy Policy
Last updated:
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, pickup and drop-off locations, and payment information when you book our services. We also collect information about your device and how you interact with our website.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you booking confirmations and updates, respond to your inquiries, and communicate with you about promotions and offers.
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services (e.g., sharing pickup details with assigned drivers), comply with legal obligations, or protect our rights.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted channels.
5. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.
6. Our Apps
This section covers the JetVan VIP app for guests and the JetVan Driver app for our chauffeurs.
Account. You sign in with a one-time code we email to you, or with Sign in with Apple. With Sign in with Apple we receive the name and email address Apple shares with us, which may be a private relay address.
Bookings and payments. Bookings made in the app use the same details as bookings on this website. Payments are processed by Stripe; we do not see or store your card number.
Location. If you allow it, the apps show your position on the map while they are open. Your location stays on your device and is not sent to us.
Notifications. If you allow notifications, we store a device token from Apple so we can send trip updates, such as a booking confirmation or your chauffeur being on the way. The token is removed when you sign out or delete your account.
No tracking. The apps contain no advertising, analytics or tracking tools.
Deleting your account. In the JetVan VIP app, go to Account and tap Delete account. This deletes your account and your notification token. Records of past bookings are kept for our accounts, without a link to your account.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, please contact us at hello@jetvan.vip.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Prive International s.r.o. (IČO: 05915431)
Email: hello@jetvan.vip
Phone: +420 777 157 308