Question 1

How far in advance should I book my ride?

Accepted Answer

We recommend booking at least 24-48 hours in advance to ensure availability, especially for airport transfers and special events. However, we do accommodate last-minute requests whenever possible—simply call us directly for immediate assistance.

Question 2

Can I modify or cancel my reservation?

Accepted Answer

Yes. Cancellation is free up to 24 hours before your scheduled pickup. Cancellations within 24 hours are subject to a 50% cancellation fee, and no-shows are charged in full. Contact our team directly for any last-minute adjustments.

Question 3

How do I confirm my booking?

Accepted Answer

Once your reservation is submitted, you'll receive an email confirmation within 2 hours. For time-sensitive bookings, our team will also reach out via phone to confirm all details and answer any questions.

Question 4

Can I book for someone else?

Accepted Answer

Absolutely. Many of our clients book on behalf of colleagues, family members, or guests. Simply provide the passenger's name and contact information during booking, and we'll ensure a seamless experience for them.

Question 5

What types of services do you offer?

Accepted Answer

We offer a comprehensive range of luxury transportation services including airport transfers, corporate travel, hourly charter, special events (weddings, galas), and guided city tours throughout Prague and Central Europe.

Question 6

What is the Jet Van VIP?

Accepted Answer

The Jet Van VIP is our luxury Mercedes-Benz Burgano van, featuring a complete mobile office and entertainment suite. Amenities include Apple TV, PlayStation, Nespresso machine, refrigerator, surround sound, and premium leather seating for up to 6 passengers.

Question 7

Is there WiFi on board?

Accepted Answer

Yes, the Jet Van VIP features complimentary high-speed WiFi, allowing you to stay connected throughout your journey—perfect for business travelers or staying in touch while exploring.

Question 8

Do you provide child seats?

Accepted Answer

Yes, we provide complimentary child and infant seats upon request. Please specify the child's age and weight when booking so we can ensure the appropriate safety equipment is installed.

Question 9

How is pricing determined?

Accepted Answer

Pricing depends on the service type, distance, and duration. Airport transfers have fixed rates, while hourly charters are billed per hour with a 3-hour minimum. Request a personalized quote for exact pricing.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay, securely processed through Stripe, as well as bank transfers. Companies that need an invoice can contact us to arrange it. All online payments are encrypted and secure.

Question 11

Are there any hidden fees?

Accepted Answer

No. We believe in complete transparency. Your quote includes all standard fees. Additional charges only apply for extras like tolls, parking, or wait time beyond the complimentary allowance—and these are always communicated upfront.

Question 12

Do you work with companies?

Accepted Answer

We work with companies on airport runs, roadshows and executive transfers, and we can invoice your company for each trip. Contact us to discuss what your team needs.

Question 13

Can I use vouchers or promo codes?

Accepted Answer

Yes, we regularly offer promotional vouchers and discount codes. Enter your voucher code during the booking process to apply your discount. Vouchers have specific terms like minimum booking value, expiry dates, and applicable services—all clearly stated when you receive them.

Question 14

When will I be charged?

Accepted Answer

Once we've confirmed your booking and its price, we email you a secure payment link. You can pay by card, Apple Pay or Google Pay through Stripe before your trip, and you'll receive a receipt by email straight away. Companies that need an invoice instead can contact us to arrange it.

Question 15

How will I find my driver?

Accepted Answer

For airport pickups, your chauffeur will meet you at arrivals with a personalized name sign. You'll receive driver details (name, photo, phone number) via email or SMS before your pickup. For other locations, we'll coordinate the exact meeting point in advance.

Question 16

What if my flight is delayed?

Accepted Answer

Don't worry—we monitor all flight arrivals in real-time. Your chauffeur will automatically adjust to your actual landing time at no extra charge. We include 60 minutes of complimentary wait time for all airport pickups.

Question 17

Can I make stops during my trip?

Accepted Answer

For hourly charter bookings, unlimited stops are included. For point-to-point transfers, brief stops can be arranged—just let us know in advance so we can accommodate your schedule.

Question 18

What amenities are provided during the ride?

Accepted Answer

Every journey in the Jet Van VIP includes complimentary bottled water, phone charging cables, WiFi, and climate control, plus premium amenities including refreshments, entertainment systems, and a mobile office setup.

Question 19

How do I contact customer support?

Accepted Answer

Our support team is available 24/7. Call us directly at +420 777 157 308, email hello@jetvan.vip, or message us on WhatsApp. For urgent matters during active trips, calling is always the fastest option.

Question 20

Is my personal information secure?

Accepted Answer

Absolutely. We use industry-standard encryption and security protocols to protect all personal and payment information. Payment processing is handled by Stripe with PCI-DSS compliance. We only share your details with the service providers who help us run your booking, as described in our Privacy Policy.

Frequently Asked Questions

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